Player Protection
Fair play, safer play
We follow the principles of the Government’s Voluntary Code of Good Practice for Prize Draw Operators. Here’s everything we do to protect players and keep our draws fair.
Protecting players
Tools and rules that apply to every account.
18+ only
You must be 18 or over and a UK resident to enter. We check age and identity before any prize is sent, and our adverts are only shown to adults.
Monthly spend limits
Every player sets a monthly spend limit when they sign up, from £0 upwards. Lowering it works straight away; raising it takes 7 days. We also cap monthly spend for everyone.
Credit card rules
We never accept credit cards for instant win competitions, and credit card payments for other competitions are limited to £250 a month.
Breaks and self-exclusion
Take a break for 24 hours, 7 days or 30 days, or self-exclude for 6 months, 1 year or 5 years. You won’t be able to enter or receive marketing until it ends.
Close your account
You can close your account permanently at any time from My Account → Play Responsibly. We’ll stop all marketing to you straight away.
Looking out for you
We review account activity every week for signs of harm, such as regularly hitting a spend limit, sudden changes in spending, or frequent card changes. If we’re concerned, we’ll get in touch and may pause the account.
No rushed draws
Every competition, including instant wins, stays open for at least 7 days before it’s drawn, so nobody feels pressured to enter quickly.
Instant wins kept in check
Instant win competitions never make up the majority of our live competitions at any time.
Responsible marketing
We never suggest that entering is a way to fix money worries, replace a job or escape problems. Our adverts are aimed at over-18s only.
Fair and open draws
Prizes are awarded in accordance with the laws of chance.
Live random draws
Every main draw is streamed live using Google’s random number generator, with test runs using numbers suggested by viewers. See How It Works for every step.
Free entry, equal chance
You can enter every competition free by post, with exactly the same chance of winning as a paid entry. How to enter free.
Your chances, shown up front
Every competition shows the total number of tickets before you enter, so you can see your odds.
No changes after launch
We never lower a prize, move a draw date or cancel a draw because of low ticket sales. Winners get the advertised prize.
Results published
Every winning number, winner (first name and town) and entry list is published on our Winners page, and every draw recording stays on our social media.
Complaints
We acknowledge complaints within 2 working days and reply in full within 14 days. How to complain.
Holding ourselves to account
• We review how we meet the Code at least every 3 months, and fix any gaps straight away.
• Anyone who promotes T&T Wins or helps run our competitions must follow these standards too.
• We keep a record of every draw, including the recording, the entry list and the result.
Need support?
If competitions stop being fun, please take a break and talk to someone. Free, confidential help is available from the National Gambling Helpline (GamCare) on 0808 8020 133, 24 hours a day.
See our Responsible Play page for more support services.
Questions about player protection?
We’re a small family business and we’re happy to talk it through.
Email hello@ttwins.co.ukRead the Voluntary Code of Good Practice for Prize Draw Operators on GOV.UK.